About Us

Over a decade of service

We are proud to voice we have been serving our clients for over a decade.  Since our doors opened in 2009. We have expanded our original business model, which originally operated as a Personal Injury law firm. Today we are one of the market leaders of law in the North West who cater nationwide, based in the heart of Liverpool City Centre.

This year has been our biggest area of growth, within last 3 years we have increased our number of claim types; now catering for over 10 different areas of law such as: Housing Disrepair, Financial Miss Selling and Irresponsible Lending. Due to this expansion we have doubled the size of our work force in the last 12 months to a total of 64 employees. We are constantly aiming to strive for bigger and better; not only for our clients, but for our employees too.

Our key measures of growth this year has been the recruitment drive. We have invested in new highly skilled employees, who are leaders in their specialised areas of law. This infrastructure is to maintain a high-quality team and to offer the best services to our clients. This investment has reflected positively; which has resulted in the increase of success stories and positive Google reviews of the business.

Our Mission

We have x5 business targets for the year ahead.

01.
Continually Aiming to improve: Customer service relations and client engagement.
By continually improving our communication methods both internally and externally via HR driven processes.
02.
In house staff learning and development
Focussing on staff development and ensuring everyone has an achievable career path within HSS.
03.
Employee Engagement – working towards an Investors in People Accreditation.
One of our goals is to be a great employer and ensure our employees obtain clear aspirational commitments to the business. Investing in our staff, will guarantee that the best possible performance is obtained and is reflected in the workings produced by all. In recognition of this input we reward within an incentive scheme set.
04.
Expand the platforms of law for our clients.
Within the last 10 years we have increased the platforms by 90% already therefore, there will always be aims to increase the options we have available to the public. To ensure we are providing the best service to our clients/future clients we work proactively ensuring all staff are up to date with the latest law developments; so this can be implemented into their work and thus increase the number of successful outcomes and areas we can help one with.
05.
To become a respected and recognized leader of law in the North-West.
Although we are a recognised law firm within Liverpool, we aim to become a nationwide renowned law firm. As we cater on a nationwide basis at present; via marketing and word of mouth, we will be striving to provide awareness of the brand to generate the status we believe HSS deserves across our law firm peers.

Why Choose HSS?

In the past 6 months we have begun to focus on social media channels to engage with our customers and to educate the public on:

Claim services
Latest law news, which can be relevant to their situation
Educating the public on what they are lawfully entitled to
Claim successes – To highlight our success rates & areas of law that we cover

We are proud to be one of the law firms in Merseyside, that focuses highly on investing in our employees.  We continue to work closely with them to develop their skills and assist with their career in law.  On an annual basis we shortlist applications received from our employees who wish to develop their career with HSS.